Last updated: October 2026
Relay (“the App”) is a private, invite-only chat app developed and operated by CindysFamily LLC (“we,” “us,” or “our”). We respect your privacy. This Privacy Policy explains what information Relay collects, how it is used, and the choices you have.
We only collect information needed to deliver your messages and run your account.
Relay does not ask for your phone number.
If you allow notifications, we store a push token for your device so we can tell you about new messages. A notification shows the sender’s display name and a short preview of the message.
If you report a message or a person, we store your report: who made it, who was reported, the reason and any note you add, and a copy of the reported message. If the message has a photo, video or voice message, the App sends your device’s copy of it with the report. Our moderators use it to review the report. The person you report is not told who reported them.
When you send a message with a link, your device looks up the link’s title and picture to show a preview, and sends the preview with the message. Our server never visits the links you send. To get the preview, your device contacts the linked site (for YouTube, Vimeo and TikTok links, their official preview service), which can see your device’s IP address, as when you open the link in a browser. You can remove the preview before sending.
The person you send it to sees the preview without their device contacting the site. Their device contacts the site only if they tap the link, or play a YouTube or Vimeo video in the chat, which uses that site’s own player and is covered by its privacy policy. A preview is stored with its message and deleted with it.
Calls in Relay are one-on-one and go directly between the two devices, encrypted end to end (WebRTC). Our server only connects the call: it rings the other person and passes along the technical details the two devices need to reach each other, such as their network addresses. When the devices cannot connect directly, the call is relayed through Cloudflare’s TURN service, still encrypted, so Cloudflare cannot see or hear it. Calls are never recorded, and we cannot see or hear them.
For each call we store who called whom, whether it was a voice or video call, and when it started, was answered and ended. We use this to connect the call and to tell you about missed calls, and we delete it after 30 days. You cannot call, or be called by, someone either of you has blocked.
On iPhone and iPad, calls ring with Apple’s calling screen (CallKit), even when the App is closed. To do this we store a VoIP push token for your device and send it to Apple’s push service with each call, along with the caller’s name. Relay keeps its calls out of the Phone app’s Recents list. In China mainland, where CallKit is not available, calls ring with an ordinary notification instead.
Relay uses your camera, photo library and microphone only when you choose to take, pick or record a photo, video or voice message to send, or during a call. The microphone records only while you hold the record button or are on a call, and the camera is on only during a video call (you can turn it off). Relay does not collect your location or contacts, and does not use analytics, advertising SDKs, or tracking technologies such as:
No ads. No profiling. No tracking.
We use your information only to:
We never sell your data.
Your account and text messages are stored on the Relay server, hosted on Cloudflare. All data is sent over encrypted (HTTPS) connections.
Photos, videos and voice messages are only passed through the server, not stored there. Each one you send waits on the server until each device signed in to the chat has saved it, and is then deleted from the server. If a device never picks it up, it is deleted from the server after 30 days anyway.
Photos, videos and voice messages in your chats are saved on your device, inside the App. They are included in your device’s own backups (such as iCloud Backup), which Apple, not us, handles under your Apple account settings. Because the server does not keep them, a phone or iPad you sign in to later does not receive ones sent before then.
Your sign-in session is kept in your device’s secure storage (the iOS Keychain), readable once you have unlocked your device after it starts, so you can answer a call from the lock screen.
We do not sell, rent, or share personal data. We use these service providers only to run the App:
We may also share information if required to comply with legal obligations.
You may:
Relay is not intended for children under 13. We do not knowingly collect information from children under 13.
We use industry-standard security practices, including encrypted connections and hashed passwords, but no system is perfect. You are responsible for securing your device (passcode, Face ID, etc.).
We may update this policy from time to time. We will post the new version on this page and update the date above.
CindysFamily LLC
Email: [email protected]
Website: www.cindysfamily.com